Privacy Policy

What the contact form collects

When you send a message through the Get in Touch page, we keep:

• Your name
• Your email address
• The subject you picked
• Your message
• The date and time it was sent, and, when the site can see your connection, a protected code derived from your internet address so a flood of messages can be spotted

What we never ask for

The form has no field for a phone number or a home address, so those are not collected. We also ask visitors not to send medical records, test results, or identifying health details — a contact form is not a secure way to share that, and this site cannot act on it. Please send personal medical concerns to your own healthcare team.

How a message is used

A submitted message is used to read it and, when a reply is needed, to reply by the email address you gave. Messages also help us see which lessons are unclear and what to write next. Messages are never sold, never shared with advertisers, and never added to a marketing list.

Where it is kept and for how long

Messages are stored in the website’s own database. That database is not readable by visitors to the site — the pages you browse have no way to open, change, or remove a submission — and access is limited to the people who run the site. The form also runs checks that turn away automated flooding, which is why, whenever the site can see your connection, a protected code derived from your internet address is recorded alongside the message.

A message is kept while it is still useful for reading, replying, and improving the site. If you ask us to remove yours, we delete it.

Ask Gilly

When you ask Gilly a question, the words you type are sent to an artificial-intelligence service to generate a short, simple reply and a link to the right lesson. Chats are not tied to an account and are not stored as a health record by this site. Because a third-party service reads the question to answer it, please keep personal health details out of the chat box.

Videos, translation, and your browser

Gilly’s short introduction videos are hosted by this site, so playing one does not send you to a video platform. A few teaching videos are embedded from YouTube; when you choose to play one of those, YouTube handles that playback under its own policy.

Page text is translated into Spanish by a translation service so the site can be read in either language. That service works on the words on the page — it does not receive your contact message.

Your browser remembers small preferences so the site behaves the way you left it: whether you have already watched Gilly’s introduction, and whether you are reading in English or Español. You can clear these anytime in your browser settings.

Children

This site is written for adults navigating care for themselves or a loved one. It is not directed at children, and we do not knowingly collect information from them. If you believe a child has sent us something, tell us and we will remove it.

Your choices

You can ask us what we hold about you, correct it, or have it deleted. Send a note through our Get in Touch form and tell us which message you mean. If we change this policy, the “last updated” date above changes with it.